FAQ's

Shipping

After your payment is authorized and verified, the order can still take up to a day to be processed. This is just an estimate, and doesn't include weekends or holidays.

Returns

If you are not satisfied with your order for any reason, we will accept the return of items that are in new, unused condition and all original packaging and other components included, when accompanied by a Jambo Mrembo Gifts from Africa receipt. All Jambo Mrembo Gifts from Africa receipted merchandise must have all original packaging and components to be eligible for return or exchange.

Returned items must not be washed, worn or altered. We do not accept returns of earrings due to hygiene reasons.

Credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s). You will be notified via email confirming the completion of return processing.

All returns of online orders must be returned within 30 days from the day the order was shipped.